Contact Shakespeare about your Account

Contact Shakespeare about your Account

For all your inquiries concerning your Shakespeare account, whether you're on the Basic, Professional, or Enterprise plan, we're here to help. Your assigned Customer Success Manager is your primary point of contact for any account-related needs. Here's how to get in touch: 

  • 1.Upgrade or Downgrade: If you're looking to upgrade or downgrade your account, discuss your options, or explore pricing details, your Customer Success Manager is the expert to assist you. 

  • 2.Cancellations: Should you need to cancel your account, your Customer Success Manager can guide you through the process and address any questions or concerns you might have. 

  • 3.Website or Company Changes: If there are changes to your website domain, company name, or other related aspects, reach out to your Customer Success Manager to ensure these updates are smoothly integrated. 

  • 4.Account Information: Whether it's general account information or specific questions about your plan, your Customer Success Manager is your dedicated resource. 

If you're unsure how to contact your assigned Customer Success Manager or don't have their contact information, we've got you covered. Simply reach out to Shakespeare Support via email at support@shakespeare.ai, and we'll connect you with the right person to assist you. 

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For Trial Account Users: Exploring Your Options 

If you're currently using a Shakespeare trial account, it's important to be aware that these accounts are set to expire after 7 days. However, if you've been in touch with a Shakespeare Sales Representative during your trial, you have additional options: 

  • Contact Your Sales Representative: If you've been discussing your trial with a Sales Representative, they can provide insights into upgrading your plan or continuing your journey with Shakespeare. 

For those who haven't had prior contact with a Sales Representative, it's still possible to explore your options: 

  • Reach Out to Shakespeare Sales: For trial users without prior contact with a Sales Representative, our Sales team is available to answer your questions and help you navigate your next steps. 

Please note that the availability of account reactivations, should you decide to return to Shakespeare in the future, is subject to Shakespeare's policies and may not always be guaranteed. If you have any questions or require further assistance, don't hesitate to reach out to us at support@shakespeare.ai. We're here to help and support you through your Shakespeare journey. Your satisfaction is our priority. 

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